Refund policy

Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories,defective or different from their description on the product detail page on Gaumukh.in

Return will be processed only if:            

• It is determined that the product was not damaged while in your possession;
• The product is not different from what was shipped to you;
• The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
• No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
• Products may be eligible for replacement only if the same seller has the exact same item in stock.
• If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.
• In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Earth to You reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product.